Frequently asked questions

ChasmJumpers is a user testing marketplace for early-stage startups that matches founders with vetted testers who fit their exact target customer, so they get structured feedback before they build.

Founders launch a testing campaign and get matched with testers who actually look like their real customers, getting written feedback back before committing months to the wrong product. Testers get paid to test early, real products and help shape what gets built next.

ChasmJumpers, Inc. is based in Canada, where we also host and process all platform data, in accordance with Canadian privacy law.

On ChasmJumpers, you launch a campaign describing what you want tested, and we match you with testers whose profile actually fits your target customer, so you get structured, honest feedback before you commit months to building the wrong thing.

This is the core idea behind the product: validate with real, matched early adopters instead of friends, family, or a cold survey list.

Unlike generic user-testing panels or cold survey blasts, ChasmJumpers matches you with testers profiled against your actual target customer, industry, role, experience, and more, instead of a random pool, and focuses specifically on early-stage startup validation rather than testing for established products.

Typeform and similar survey tools collect responses from whoever clicks the link; ChasmJumpers testers are filtered by profile fit before they ever see your product.

You set criteria for your ideal tester, like industry, years of experience, devices, expertise, and business profile, and our matching model scores and surfaces testers whose profile fits that criteria best, instead of pulling from a generic, unfiltered pool.

Matching also factors in a tester’s track record and feedback quality, not just their profile fit.

An early adopter is someone willing to try a new product on vision alone, before it has proof it works; Everett Rogers’ adopter model puts them at roughly 14% of a market. Startups get into trouble by skipping them, or by assuming early-adopter excitement predicts mainstream demand.

That gap, between early adopters buying on vision and the much larger early majority (about 34%) who only buy on proof, is what Geoffrey Moore calls "the chasm" in Crossing the Chasm. Validating with the right early adopters first is how you get across it. Sources: Everett Rogers, Diffusion of Innovations (1962); Geoffrey Moore, Crossing the Chasm (1991).

ChasmJumpers’ published average time to match a tester to a campaign is about 48 hours, based on our own platform data.

Actual time varies with how specific your target-tester criteria are; narrower audiences can take longer to fill.

ChasmJumpers charges a platform fee when you launch a campaign: 30% of your total tester budget, with a $10 minimum. Tester rewards are billed separately, once per confirmed match, not at launch. Your first campaign is free, with no credit card required.

Tester rewards themselves must clear a floor of $10 per 15 minutes of testing time, scaling up for longer sessions.

After each session, you get a written review: a star rating, detailed qualitative feedback, and answers to the structured questions you set up for the campaign, reviewable per submission in your campaign dashboard.

Feedback is reviewed one submission at a time today; there’s no aggregate scoring or trend report across sessions yet.

Yes: every tester signs the ChasmJumpers Mission NDA before they can apply to any campaign, covering confidentiality of your product information and credentials, plus assignment of their feedback and ideas to you.

You can also layer a company-specific NDA on top of the standard one, from your settings.

Not yet as a dedicated campaign type: ChasmJumpers doesn’t currently have a built-in willingness-to-pay test feature. We write about how to test real willingness to pay on our blog, and that thinking shapes how we plan to build this into the product.

ChasmJumpers works for early-stage startups validating in categories like Fintech, HealthTech, DevTools, EdTech, B2B SaaS, and Consumer, though these are the markets we see most often, not a strict allowlist.

After your feedback on a session is approved, ChasmJumpers sends your reward through Tremendous, a rewards-delivery service; you get an email letting you choose how to receive it, including PayPal, a gift card, or a bank transfer.

ChasmJumpers never holds or stores your reward funds directly; Tremendous handles delivery.

Most sessions pay $20 or more and take about 15 to 20 minutes. Payouts are tiered: you earn a 70% base rate when your feedback is approved, plus up to a 30% quality bonus based on the founder’s rating of your work, full bonus at 5 stars, partial at 4, none at 1 to 3.

Anyone 18 or older, from any country, can create a tester profile; there’s no manual approval step to join. "Vetted" means ChasmJumpers matches testers to campaigns using real profile data, industry, experience, expertise, and founders approve or decline each applicant for their specific campaign.

Yes: your data is stored and processed only on servers in Canada, protected by row-level security so only explicitly authorized people can see it, and ChasmJumpers never sells or shares your personal data.